Frequently Asked Questions
What’s the tariff?
You can view our tariff for 2019/20 on the Book Now page of this website. The tariff shown is for lets on a weekly basis. Shorter lets may also be possible. Please enquire at firstname.lastname@example.org.
Do you offer a discount for smaller groups?
We are pleased to offer a discount on bookings for 1-2 people using one bedroom only. See tariff table above.
We’ve tried to think of everything to help you enjoy your stay – from Wi-Fi to wood-burning stoves, from tea towels to touches of luxury, with Scottish Fine Soaps toiletries and a welcome bottle of wine.
- Welcome bottle of wine
- Bed linens & towels
- Fibre broadband and wi-fi
- Two baskets of logs provided (one for each fire)
- Tea towels & oven glove
- Scottish Fine Soaps toiletries
- Washing up liquid, wash up cloths and sponges, dishwasher tablets, laundry detergent
- Reasonable electricity usage (see terms and conditions)
What are the facilities at the cottage?
Facilities at Balvenie Cottage include:
Wood burning stoves (in lounge and dining room)
Contemporary electric heating throughout the house
Hairdryer in each bedroom
Large fridge freezer
TVs (in lounge and master bedroom)
Outdoor dining table and chairs
Large enclosed private garden
On-site parking for one car (additional free parking 50m away)
Secure bike storage
How far is the nearest pub/cafe/shop/doctor?
The cottage is just a short stroll from pubs, cafés, shops and restaurants.
Nearest pub: 300m
Village centre pub, shops & restaurants: 500m
Pharmacy & doctor’s surgery: 500m
Games park (Braemar Gathering venue): 300m
Can I bring my children?
Sorry, but we cannot accommodate children under the age of 10. The cottage’s historic features mean it is not suitable for young children.
Do you take dogs?
One well-behaved dog is welcome by prior arrangement for a charge of £20 per week. If you are planning to bring your dog with you, please tell us when you book. We also ask that you and your dog abide by our common-sense house rules. Take a look at our dedicated dog-friendly page.
Is the property wheelchair accessible?
Due to the historic nature of the building, unfortunately the property is not wheelchair accessible. The master suite is located on the ground floor, but there is a step down to reach it from the main part of the house where the living room, shower room and kitchen are located. Similarly, there are two steps down from the kitchen to the dining room.
Do you allow smoking?
No smoking is permitted in the house, including the smoking of e-cigarettes.
What time can we arrive?
Arrival is from 4pm on the arrival date.
What time do we need to depart?
We ask you to vacate by 10am on the day of your departure to give us time to prepare the cottage for our next guests.
What’s your cancellation policy?
The deposit paid at time of booking is non-refundable. If you cancel your booking more than 8 weeks prior to the let, we will refund the total paid less the deposit. If you cancel your booking within 8 weeks of the let and after payment of the full rental charge, we cannot guarantee a refund. However, we will issue a refund (less the deposit) if we re-let the property during the period of your booking.
How do I make a booking?
If you would like to make a booking, please visit the Book Now page to check availability and contact us at email@example.com. A non-refundable deposit of 25% is required at time of booking to secure the dates. The balance, together with a £200 good housekeeping deposit, is payable 8 weeks before the start of the let (or at the time of booking if it is within 8 weeks of arrival).
What’s the small print?
We hate small print, but sometimes you need to know the details. If you want to know more, you can view our full terms and conditions here.